1) Who we are
Fintego is a trade name of Niki Pay Limited (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in
connection with fintego.co and related services.
2) Scope
This Policy applies to visitors of our website and to individuals whose personal information we process for onboarding, compliance, service delivery, security, and
customer support.
3) What personal information we collect
Depending on how you interact with us, we may collect:
• Contact information (name, email, phone, address)
• Business information (company name, role/title, corporate details)
• Identity verification information (government ID details and verification outcomes)
• Beneficial ownership / control information (where required)
• Transaction and account activity information (as applicable)
• Technical data (IP address, device identifiers, browser, logs)
• Communications (support requests, emails, call notes)
4) How we collect information
We collect information:
• Directly from you (forms, onboarding, communications)
• From your business (authorized representatives)
• From service providers used for verification, screening, analytics, and security
• From public sources and databases where permitted/required (e.g., sanctions lists)
5) Why we use personal information (purposes)
We use personal information to:
• Provide and operate the website and services
• Verify identity and conduct KYC/KYB
• Meet AML/CTF and other legal/regulatory obligations
• Prevent fraud, investigate suspicious activity, and secure our systems
• Communicate with you about onboarding, service updates, and support
• Maintain records and audit trails required by law
• Improve our website and user experience (analytics/cookies where used)
6) Legal basis / consent (Canada)
Where required, we obtain consent for collection, use, and disclosure. We may also process information as permitted or required by law, including to meet regulatory obligations and to protect against fraud and security threats.
7) How we disclose personal information
We may disclose personal information to:
• Regulators and authorities where required (including FINTRAC reporting obligations)
• Financial institutions and payment partners for processing and risk controls
• Identity verification, screening, and compliance service providers
• Cloud and security vendors that host or protect our systems
• Professional advisors (legal, audit, compliance)
We do not sell personal information.
8) Cross-border transfers
Service providers or infrastructure may process information outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction where it is processed. We use contractual and security measures to protect information consistent with this Policy.
9) Retention
We retain personal information only as long as necessary for the purposes described above, including to meet legal and regulatory record-keeping requirements. When no longer required, we securely delete or anonymize information.
10) Security safeguards
We use administrative, technical, and physical safeguards designed to protect information, including access controls, encryption where appropriate, monitoring, and secure vendor management. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
11) Your rights and access
You may request access to, correction of, or information about our handling of your personal information, subject to legal limitations. To request access or correction,
contact: privacy@fintego.co
12) Cookies and analytics
We use cookies and similar technologies as described in our Cookies Notice at /cookies.
You can manage cookies through your browser settings and, where implemented, our cookie banner/preferences tool.
13) Children
Our website and services are not directed to children. We do not knowingly collect personal information from children.
14) Contact
Privacy enquiries: privacy@fintego.co
General support: support@fintego.co
Address: NIKIPAY LIMITED 300-1095 McKenzie Avenue Victoria, BC V8P 2L5, Canada
